ACS Alpincenter Salzburger Sportwelt

we came to the place with our kid. the place is very nice, the instructor told us that they will have a vacant in 20 minutes and recommended us on a near by restaurant. When we came back she told us that we need to wait some 20 minutes more. We waited patiently for our turn, and my girl was very excited to start. the instructor asked that we don't do all the climb area but only the omega. after waiting for so long while seeing all the other kids have fun, my girl got upset and cried (normal for kids). I helped her wearing the security vest, and tried to calm her down. suddenly the instructor approached my girl, took the vest of her (without asking my permission, almost violently, while i'm trying to calm her) my girl got scared because of a stranger approaching her like this. I asked the instructor why do you act like this? she is only a little girl, she is upset but will calm down. Then she took our backpacks that were on the wooden deck, pushed it to us and told us she don't want any dramas. I was overwhelmed. Yes, kids some times cries when they are upset and we waited patiently and for a long time. no one should act so disrespectful to people, especially little kids

Nachdem der gebuchte Besuch im Alpinpark wetterbedingt abgesagt werden musste, haben wir, wie vom ACS angeboten, den Klettergarten am Flachauwinkler See besucht.Das Klettern hat Spaß gemacht, toll war der Flying Fox überm See zum Abschluss. Im Kletterparcour selber waren mehrere Ansprechpartner und Helfer unterwegs,so dass man sich gut aufgehoben gefühlt hat.Positiv ist auch die gute Kommunikation zu erwähnen und das unbürokratische Verrechnen der Gebühren (Alpinpark war teurer als Klettergarten, Differenz wurde einfach zurückgebucht in der Touristeninformation).